Mogo & Mogo Pro

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  Mogo Pro 3D only support video playing
  • ebeinz  

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  It is good now. I changed my player to VLC
• Z

  default to hdmi on startup
  • zacherywood-gmail-com  

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  Hi, good day, thanks for your support. Mogo series are installed with android tv system, Google requires entering the android tv homepage first before switching to other pages. But we added the input button on the remote for a shorcut. Appreciate your understanding. Have a nice day~
• H

  Mogo pro does not connect through wifi
  • HuubvanOsch  

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  Yes, you can find a USB to Ethernet connector, please try 100M cable. Welcome to the Facebook groups for more daily discussion
• C

  Xgimi mogo pro randomly turns itself off and it’s getting worse!
  • cosmic1derer-yahoo-co-uk  

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• A

  HDMI Problems
  hdmi • • assasselo  

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  @assasselo Hi Assasselo, good day, sorry for the late reply. I've replied to your email & Facebook messages, please check. Merry Christmas~
• S

  Amazon Prime sound issues
  • Shakerag65  

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  @Shakerag65 Hi Jon, Good day, sorry for the late reply, please email to service@xgimi.com attaching the S/N of your projector, I'll check it at the earliest.
• B

  Netflix does not work
  • BP  

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  @Dino Hi, Good day, thanks for your support. But sorry to say I can't promise that indeed. It's not for us to decide when Netflix will offer the certification for us, that's why we're still trying the BD process. But the support from loyal customers will surely expedite this process. Please stay tuned.
• E

  How can I interface with ADB (Mogo Pro)
  • ericmoolin  

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  @ericmoolin Sorry for the late reply. I've checked with our tech team, seems you can do some basic setup indeed. Please check this: USB cable to PC, setup the ADB on your PC; enter the USB debug page and type in the command. For more details, please email to service@xgimi.com
• Z

  Intermittent connection
  • zhimingmo  

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  ?

  @zhimingmo any updates? Overall, I am satisfied with the projector. But this issue turns the whole experience into negative. For one movie, I need to restart wi-fi 2-3 times. Please tell your developers about this option: If you can't find a way how to fix that - as a workaround you can perform auto reconnect whenever internet is lost. Since all streaming video services have caching, the user doesn't realize that there was something wrong with the connection.
• J

  Random lags and hangs
  problem lag hang mogo pro • • joaquin  

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• P

  Screensaver activates on XTV Manager while watching Netflix
  • pietro  

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  I've had the same situation and tried the ways above but haven't fixed this while watching movies on Netflix
• M

  Can't pass pin on Mogo Pro - can I reboot?
  • mail-teisvolstrup-dk  

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  @mail-teisvolstrup-dk Hi, good day. We got your email at the same time, please check for further instruction.
• S

  I just purchased Mogo pro. But auto focus and focus wouldn’t work
  • sfzheng94-gmail-com  

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  @sfzheng94-gmail-com Hi, sorry for the inconvenience caused. Please attach me the related video, I'll check it for you. service@xgimi.com Also, may I ask the S/N? You can find it at the bottom of Mogo pro.
• C

  Airplay not working
  • cosycum  

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  We can add any type of videos, On movies Apk Application
• R

  This topic is deleted!
  • rodolphebanier  

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• L

  Turns on but screen wont display, blinking light
  • legeropro  

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  @legeropro Hi, sorry for the late reply. Please email to service@xgimi.com together with the S/N, I'll check it for you, please don't worry.
• A

  Hulu
  • ashish 123  

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  @ashish-123 Hi Ashish, thanks for your support. Could you please try to reinstall the app? PS: please clear the data and cache of play store and hulu before you install it again. If it doesn't work, please email me a small video to service@xgimi.com, I'll check it for you. For the netflix issue, we are still working on teh BD process, please check the netflix in XTV manager: https://www.youtube.com/watch?v=dQ824GX1jS8
• J

  Ungrounded cable
  • JK  

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  @JK said in Ungrounded cable: ungrounded cable Hi dear, thanks for your support. We do have Japanese version. May I ask where did you purchase it from?
• E

  Screen after keystone correction
  • eyupqa  

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  @Ari thank you for quick answer. I will follow the updates.
• J

  HDMI source is not displaying
  • jay-em-ass  

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  @jay-em-ass Hi, thanks for your support. Normally, it shall be fine after the factory reset. I've forwarded it to our tech team for the test of Live TV. Welcome to the Facebook group for more details: https://www.facebook.com/groups/397245941024735/