Mogo & Mogo Pro

• A

  Hdmi issue
  • abhixgimi  

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  @sav Hi, good to have you here. Sorry for the misunderstanding. We suggested the wireless mirroring for a better using experience. Cause the HDMI connection limits the distance from the projector. But for the connection, have you tried with other connector? We've tested the type-c to HDMI, and it does works with screen mirrorning feature. Google home is a thrid party aps for screen mirroring. Mogo pro is equipped with official google android tv system, so the google home is a perfect app for android phone. The privacy is requested by google site to access the mirroring function, but it does protect all of your data, everything would be safe, please don't worry. Welcome to the Facebook group for the daily sharings from other customers:https://www.facebook.com/groups/397245941024735/ Please know we've working to optimize the product and service all the time, if you have any doubts, please let me know.
• A

  External Speaker output via bluetooth with Mogo Pro
  • adrose173  

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  @adrose173 Hi， Sorry for the delayed reply. Yes, Mogo pro support Bluetooth out feature now, please check the guide video: https://www.youtube.com/watch?v=CasO8DBHCLo So it can't recognize your speakers?
• Q

  MOGO PRO, can it be installed upside down?
  • qlmyang  

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  @isantoso Hi, Yes, please try rear. The other two options are for the back projection, like you see the image in the mirror.
• W

  Bluetooth headphone & audio equalizer
  • wincore  

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  @wincore Hi， thanks for your support. Mogo series are tuned by Harman Kardon-Gold Ear Philosophy--well balanced and perfect for any kind of music So we didn't add any adjustment for audio output, but customers might have different taste for the sound, please stay tuned for our future models.:)
• X

  90w universal charger work for xgimi mogo pro?
  • xgimipro  

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• J

  MoGo Pro Widevine L1 support?
  • jay-em-ass  

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  @jay-em-ass Nope. Widevine L1 is supported on Mogo pro already, but to play the content from native Netflix & Prime video, the device still need the certification from Netflix & Prime video. And we have finished the BD process of Prime video, so now you got the native Prime video to watch. And we are now working on the BD process of Netflix. Before that, please try this way: https://www.youtube.com/watch?v=dQ824GX1jS8
• J

  Bluetooth headphone & USB input
  • jiang.ciao  

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  @jiang-ciao Hi dear, good to have you here. Mogo does support Bluetooth headphone, what your system version? Please check the guide video.
• J

  HDR sources still very very dark
  • JasonJason  

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  @JasonJason we have been working on Disney+ to optimize the videos. And we do got the similar feedback from other customers as well, but sorry to say can't turn off the HDR effect yet. Mogo pro support HDR decode, this tech would be optimized at the same time from XGIMI as well. Please stay tuned for the future updates.
• Y

  Powerbank
  • yagopv  

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  @yagopv Hi dear, thanks for your support. Big power bank shall offer the multiple ports. We tested the DBK power bank in China. And Mogo pro requires 19V 3.42A, if the power bank can output the requested data, then it can be used to charge the projector, You can join in the Facebook group for other recommendations:Mogo group: https://www.facebook.com/groups/397245941024735/ Halo group: https://www.facebook.com/groups/429334661330396/ Youtube channel: https://www.youtube.com/channel/UCcSyKAcYUZLmGcLSIM4M_4Q/videos?view_as=subscriber
• Y

  Battery duration
  • yagopv  

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  @yagopv Nope, I mean you can use the apps installed on Mogo series to play videos, not like to cast or mirroring from other external devices.
• L

  Netflix > external Chromcast HDMI > Bluetooth Sound > glitchy sound
  • lee  

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  @lee Thanks, please attach it in the email to service@xgimi.com I would check it for you.
• A

  Mogo pro external bluetooth speaker not working properly
  • an2any  

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  @an2any Hi dear, good to have you here. How many Bluetooth devices did you connect with? Please try to delete all the Bluetooth connections and reconnect the speaker again. Also, may I ask the connection distance?
• A

  Mogo pro luminance
  • Alex113  

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  @Alex113 Hi Alex, Yes, sorry to say the official website can't reach Canada yet, you can purchase from that store on aliexpress, it's our authorized reseller. No worries. And the correct data is 300ANSI lumens. It used to be 250ANSI, but we managed to boost it up to 300, maybe their data was not refreshed yet, I'll let them know.
• R

  Projecting to ceiling (Mogo Pro)
  • Rhymin_Timon  

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  @Rhymin_Timon Hi Timon, good to have you here and thanks for your support. It won't cause any stress the fan, but please leave some spack down there, and don't block the wind outlet, or it would lead to the overheat issue. Let me know if you need any help.
• J

  HDMI input got noise signal screen
  • jwong  

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  @jwong Hi dear, sorry for the delayed reply. We've fixed the HDMI noise issue in the first firmware update, so it still happens whenever you plugin the HDMI cable?
• B

  Chromecast on Mogo Plus won't work
  • blacksushi  

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  @blacksushi ok me alegro, saludos y buen covik19
• B

  Airscreen does not shown on iphone
  • blacksushi  

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  @blacksushi Hi, sorry, I just saw your second post. airscreen is used for the screen mirroring. Here is the guide video: https://www.youtube.com/watch?v=5hRJohCpOc0 Chromecast function is used for the screen casting: https://www.youtube.com/watch?v=5hRJohCpOc0 If you still can't connect it, please email me attaching the video of connecting process, I would check it for you: service@xgimi.com
• V

  Game Controller
  • vikram  

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  @vikram "newgame" control
• E

  Remote stopped working
  remote controls remote • • ebeinz  

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  @ebeinz please email me to service@xgimi.com Together with the pairing process, I would check it for you.
• Q

  Mogo & Mogo Pro
  • qlmyang  

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  @qlmyang Yes, anything I can help with?