Posts made by chloe zhao

@kukomiguel
We would keep you posted here.

@NZ_Bill

@kukomiguel
Thanks for your understanding Dear:)

@xavihs
Hi Dear, you could connect your USB with MoGo Pro to share memory.

@Darren
Hi Dear, may I know what kinds of speakers? And how did you connect it? via HDMI?

@kukomiguel
Hi Dear, for Z6 and H2, we did update the firmware this year. Z6-V2.1.9; H2-V1.3.3. Amazon Prime Video & Netflix, we are doing further business development for the two certifications. That's not as simple as you thought, just hand a bunch of documents and then get the certifications. They have strict requirements for sales volume and subscriptions.
And we are working on the new firmware for Z6& H2. stay tuned:)

@zhimingmo
Hi Dear, it's not available for now. MoGo Pro is Google official ATV with built-in Google assistant:)

@Russel For YouTube issue, please kindly download "Smart YouTube TV” from Aptoide.
BTW, we are working on the firmware optimization, stay tuned.
Any unclear, feel free to let me know.

@chao-chaiva
Hi Dear, please download the app" smart youtube tv" via Aptoide:) Any unclear, feel free to PM me.

@Mamuang said in Youtube issue on H1:

I use airplay I got really strange co

Hi Dear, how about casting via iPhone?

@all
We've noticed the issue and would fix it asap, any unclear, feel free to PM me here:)
Thanks for your support and understanding.

@all
Currently Halo pro supports Bluetooth in is only due to the certification issue of Android tv system.
We've learned that people prefer to use mogo as a Bluetooth speaker at the beginning.
Based on the feedback from Facebook group, customers are requesting the Bluetooth out function.
XGIMI tech team is working on Bluetooth out function. For now, we got the positive feedback that it could be updated via software .
It shall be added in the next update once finished. (Around the end of December)
Thanks for your support and understanding.

@GrisL
Hi Dear, Currently, there is no carry case for Halo. I'll deliver your request to XGIMI product team:)

@mac
Currently Halo supports Bluetooth in is only due to the certification issue of Android tv system.
We've learned that people prefer to use mogo as a Bluetooth speaker at the beginning.
Based on the feedback from Facebook group, customers are requesting the Bluetooth out function.
XGIMI tech team is working on Bluetooth out function. For now, we got the positive feedback that it could be updated via a software update.
It shall be added in the next update once finished. (Around the end of December)
Thanks for your support and understanding.

@ercano said in cargador 12v:

hola buenas tardes existe cargador o fuente de alimentación para vehículos 12 voltios

Hi Dear, May I know your projector model ?

@Piny said in Problemi di collegamento tramite Bluetooth a casse esterne:

Ho collegato tramite bluetooth il Xgimi mogo pro all’eco plus, da utilizzare come audio esterno, ma non riesco in nessun modo a farlo funzionare. Riesco solo a far funzionare alexa sul proiettore ma non a utilizzare l’eco plus come altoparlante esterno. Ho provato anche con altra cassa Bluetooth senza risultati. In pratica posso utilizzare il collegamento Bluetooth solo in entrata verso il proiettore ma non in uscita.
Grazie per la risposta.

Currently mogo and mogo pro support Bluetooth in is only due to the certification issue of Android tv system.
We've learned that people prefer to use mogo as a Bluetooth speaker at the beginning.
Based on the feedback from Facebook group, customers are requesting the Bluetooth out function.
XGIMI tech team is working on Bluetooth out function. For now, we got the positive feedback that it could be updated via software .
It shall be added in the next update once finished. (Around the end of December)
Thanks for your support and understanding.

@yb
Hi Dear, for your issue, could you please kindly drop me an email with a short video?--chloe.zhao@xgimi.com
I'll help to check if there are any mistakes.

Hi Dear, for this issue, please don't worry.
Your case would be taken seriously by the XGIMI team.
I've sent you an email for more details, could you please kindly confirm that? --Chloe

@yb
Hi Dear, please check the details as below:

1. Please make sure your USB format is FAT32
2. Please plug your USB in USB 2.0 port of your projector

@GrisL
How to enter into battery protection mode?
-- Please unplug the power adapter and long-press (5-8S) the power button on Halo.
Does it harm the halo if protection mode function is entered to many times?
--It won't harm the Halo.