Youtube issue on XGimi CC Aurora

[Ari]

@hillaryfilip Hi dear, thanks for your support.

CC aurora has aosp system which would have some limits. but you can still do the screen mirroring via happy cast.

May I ask have you checked our new product--Mogo series? They have offical android tv system and chromecast function, which alllows you to connect with other devices as well.

[hillaryfilip]

@Ari why would checking out a new product help me with the one I’ve purchased and spent 100’s of dollars on? So unless your offering it to me for free it’s irrelevant to This situation seeing as I’ve had mine for less then a week.
And yes when using the mirroring feature it also won’t load any of the streaming videos. It just says error code : ffffd8f0-0.

It’s literally pointless for its price mark.

[hillaryfilip]

@Ari there’s also another error code with amazon prime code 1- 00000002

[Ari]

@hillaryfilip We are still working on the BD process of some apps, like prime video. It's about the certification of app. We need to get the authorization from the owner if we use this app. Before that, would suggest you to try fire tv stick.

[tribun]

This post is deleted!

[mr_t4278]

@Micha123 i agree with what you said about offering the Mogo add a solution. it really grates my nerves to have someone try and sell me a newer product to fix the problems in their old one. i curse every time i read this "solution"

[mr_t4278]

@Ari is fire sick working with CEC on the aurora? so we carry on using the One remote...?

[Ari]

@mr_t4278 Sorry to say the CEC function is not supported yet. XGIMI remote is quite easy to use and small to carry. I would absolutely forward these requests to our tech team and optimize our projectors in the furtuer products. Please stay tuned.

[tribun]

First I have to say I'm pretty disappointed about XGimi's reaction to this issue. I understand it's an older product with some limitations, but at least you could have looked for some alternatives.
So, guys, if you want to watch Youtube on XGimi CC Aurora, you can install an alternative app "YouTube Vanced" from apk package. I tried version 14.21.54, seems to be working fine. A little sluggish, but we are used to it on CC Aurora, right?

[Ari]

@tribun Hi, sorry for the delayed reply.

As I've mentioned, we won't give up on all XGIMI projectors or customers. The " smart youtube tv " is just a temporary solution, our tech team would absolutely find a way for CC youtube issue, we just need more time to do so. Or all CC projectors would be kind of useless, right? We won't let that happen. Please be patient.

[Grazer]

@Ari Hi! Since Yesterday I have problem with my Xgimi Aurora CC software...
After YOUTUBE launch problem I've decided to reset projector's software, but...
For several hours I can see only blue screen with "Entering reset system... "
No reset. No progress...
What should I do to launch my projector? Please... Help! I need step by step instruction!
Thank you!

[Ari]

@Grazer So now you can't power on the projector? Please email me with more pictures--service@xgimi.com

[erickortiz]

Hi Ari, I have problems with Netflix, and does not support version Android's z4, which alternatives I have?

[Ari]

@erickortiz Hi, sorry for the delayed reply.

The netflix is not supported on Z4 yet, we are still working on the BD process. Before that, I'll suggest the tv stick for more streaming apps.

[Vladener85]

@chloe-zhao : can you please help me out with my aurora Cc? I made an update from YouTube and now I get the warning message:" This product is not a xgimi official international version product, so the international firmware is not proper functioning". what can I do? How can I use the projector normally? Can I do another software update? Where can I find the download firmware? Machine Name: CCM3KE9BEXWG. Thank you!

[Ari]

@Vladener85 Hi, thanks for your support.

I've replied to your email box, please check.

[souris10]

@Vladener85 said in Youtube issue on XGimi CC Aurora:

@chloe-zhao : can you please help me out with my aurora Cc? I made an update from YouTube and now I get the warning message:" This product is not a xgimi official international version product, so the international firmware is not proper functioning". what can I do? How can I use the projector normally? Can I do another software update? Where can I find the download firmware? Machine Name: CCM3KE9BEXWG. Thank you!

Hi @Ari, i have the same issue, machine serial number is: CJTCHJD5ERST.

I'd appreciate any help! thanks!

[souris10]

Guys, I suggest you download the app Stremio instead of youtube and Netflix.
It works wonderfully and has a much better library!

[Micha123]

@chloe-zhao how long do you actually need to update?
I mean your last answer was six months ago !!!!

[Ari]

@Micha123 Hi Micha, good to have you here.

There is no newer firmware for CC yet.

For the system issues, there are more limits for android based systems, so less apps are available now. But in order to get those apps fixed, we need to change the software and hardware support at the same time. We can't ask all customers to return their projectors, as we did sell projectors around the world.
That's why I suggest to try the tv stick for more streaming apps.
For the youtube issue, we shall find a way to optimize it but it does take more time as the limits are growing as well.:( Appreciate your understanding.