Auto focus issue

[mmlemm2003]

Hi ,
Just unboxed my mogo pro and first issue observed. Auto-focus is not working like that it's expected. At the end of the auto focus process, the image stays blurring so it's useless. Do any one has the same issue ? Video link here: https://youtu.be/dV89UXzpHfg

Thanks

[ercano]

This post is deleted!

[mmlemm2003]

@ercano , the plastic screen protector is removed of course.
I send a message to xgimi support but not get the answer back yet.

[Andre]

This post is deleted!

[chloe zhao]

Hi Dear, for this issue, please don't worry.
Your case would be taken seriously by the XGIMI team.
I've sent you an email for more details, could you please kindly confirm that? --Chloe

[mmlemm2003]

@chloe-zhao yes, I have followed all the steps indicated by Chloe and I confirm the issue.

The projector is send back the 10 December and it has been delivered 13 December (Germany warehouse)

Hope that I receive the new one before Christmas (my daughter gift)