@chloe-zhao yes, I have followed all the steps indicated by Chloe and I confirm the issue.

The projector is send back the 10 December and it has been delivered 13 December (Germany warehouse)

Hope that I receive the new one before Christmas (my daughter gift)

@ercano , the plastic screen protector is removed of course.
I send a message to xgimi support but not get the answer back yet.

Hi ,
Just unboxed my mogo pro and first issue observed. Auto-focus is not working like that it's expected. At the end of the auto focus process, the image stays blurring so it's useless. Do any one has the same issue ? Video link here: https://youtu.be/dV89UXzpHfg

Thanks