Netflix does not work

[BP]

Installed Netflix in Mogo Pro but app says it is not compatible with device. Tried uninstalling and reinstalling but it still does not work.

[chloe zhao]

@BP
Hi Dear, for Netflix, we are still working hard to get the certification. They have strict requirements for subscriptions and sales volume.

For now, we would highly recommend you to use YouTube and Amazon Prime Video （via chromecast). BTW, the final BD with amazon prime video is about to finish. So You would find it on MoGo Pro in near future.
Tutorial video:https://www.youtube.com/watch?v=7C95I-OBRB8

Besides, the streaming video app - Disney Plus has been launched on MoGo Pro, feel free to have a check.

[cassyljs]

@chloe-zhao
I got same issue and tried the fourth way you gave on YouTube https://youtu.be/ZmrLbuass5E but that APK still have the version incompatible error. Any thought?

[chloe zhao]

@cassyljs
Hi dear, please try to check this tutorial video.
https://www.youtube.com/watch?v=_e34ycjPJ4A

[Issue]

@chloe-zhao
Can't open the link.... its a private video...

[Ari]

@Issue Please try this one: https://www.youtube.com/watch?v=dQ824GX1jS8

[yuri95b]

@Ari hello, I have seen the video but I can’t navigate like this with my XGIMI. On Netflix I can just go up and down. For Disney+ same issue?

[Ari]

@yuri95b Hope, it works fine for Disney+
Our team is still optimizing the normal using of Netflix. Netflix with air-mouse function would be updated in the next firmware. Please check then.

[abaresaru]

Same for me. I got Netflix running. Which is great. But can only go up and down. Can’t operate the menus to change user profiles or select my list or episodes.

So close. Hopefully will get there eventually.

@yuri95b said in Netflix does not work:

@Ari hello, I have seen the video but I can’t navigate like this with my XGIMI. On Netflix I can just go up and down. For Disney+ same issue?

[yuri95b]

@abaresaru Hope they will find a solution asap!

[Ari]

@abaresaru we just released the new firmware for Mogo pro & Halo, tried with the cursor function?

[Ari]

@yuri95b Please check the new version of NETFLIX in XTV manager

[yuri95b]

@Ari It works! You definitely made my quarantine awesome! Thank you a lot

[gospes]

4 way in this video https://www.youtube.com/watch?v=ZmrLbuass5E&feature=youtu.be is work ! thx

[merk7]

I just got the Halo and tried to download Netflix from xtv manager (this device not supported by the app) and from an apk file via thumb drive with the same message. How can I get Netflix installed?!? Please help!!!

[Ari]

@merk7 the one with black icon won't work?

[ioshepkov]

I got xgimi halo a couple weeks ago. Netflix does not work still. Neither from google store nor from xtv. It’s saying error code either 13 or 14. When I try to update the device in about menu it’s saying up to date. What can be wrong? Should I update low level firmware somehow?

[Ari]

@ioshepkov Hi,

For the Netflix issue, have you ever updated the Netflix app?

[ioshepkov]

@Ari hi, No.. I have two of them one from xtv and one from google store so which one should I update and how can i do that?

[Ari]

@ioshepkov please don't update them. The one with black icon is the correct app.
I do suggest you to reinstall the Netfix app, just download the one in XTV manager.