@Ari hi, No.. I have two of them one from xtv and one from google store so which one should I update and how can i do that?

I got xgimi halo a couple weeks ago. Netflix does not work still. Neither from google store nor from xtv. It’s saying error code either 13 or 14. When I try to update the device in about menu it’s saying up to date. What can be wrong? Should I update low level firmware somehow?