@jose534 Hi Jose, good day.
We have Chinese version& Global version for XGIMI projectors, which are two different projectors, please switch between them to avoid the system crash or blocking, claiming on our official website-Product FAQ: https://www.xgimi.com/us/support/index
For now, would recommend you to check with the original reseller or our Chinese service team: https://account.xgimi.com/pass/login?callback=%2F%2Fshop.xgimi.com%2FrepairApply.html