Best posts made by Ari

@pietro Hi Pietro,

Great to know you do like our product.
The Netflix issue is not a technical one, it's about the certification from Netflix side. We are working on the BD process with them, once we get the Netflix licensed by Netflix, we can add it in the play store directly.

Before that, please use Netflix in XTV manager, we would surely keep optimizing that using experience as well.

Also, you can join in our Facebook for daily discuss, customers might share their using experience there. .
Mogo group: https://www.facebook.com/groups/397245941024735/
Halo group: https://www.facebook.com/groups/429334661330396/
Youtube channel: https://www.youtube.com/channel/UCcSyKAcYUZLmGcLSIM4M_4Q/videos?view_as=subscriber

@SarahElisaOley Hi Sarah, thanks for your support.

We currently have carry case for mogo series only. Since more customers would use Halo at home, so we didn't offer the bag for now. I've forward this request to our team, please stay tuned.

And a DIY carry case for Halo is a good choice for now.

Welcome to join in Halo group for more details: https://www.facebook.com/groups/429334661330396/

If you can't use Youtube app on your H1, please contact me-Ari for new firmware.

Hi guys,

Nice to meet you here you again, when you see this announcement, you may already be or would be one of our loyal fans.

First of all, welcome to our brand new XGIMI community, we would like to thank you for supporting us and stand with us all this long way. Here you'll meet some new users from virtually every walk of life or recognized experts of projector, most importantly, you'll meet more friends with the same interests.

Here you can:

• Get the first hand of great deals
• Be the first one to know our latest news
• Share your interesting thoughts and ideas
• Ask away all your questions about xgimi projectors
• Enjoy the self-achievement of helping others

To make the most out of XGIMI community and get yourself involved more in this new family, here we have some guidelines:

• Show yourself: Complete your own profile: Personal profile leaves the first impression, always fill out your info. first, step straight to the hall of fame

• Have Fun Exploring: Check the community guideline: A quick start of your community trip, you should know the basic rules and travel safely.

• Get to know XGIMI: Take a look at every section to know what we have and what you can do.

• Q&A first: We have prepared some FAQs as we did in our official website, please use the search engine first before starting a new topic, let it guide you to the existing solutions. Time saved, bingo~ We understand you just can't wait to get answer sometimes, feel free to contact Ari & Chloe via community chat.

• Be yourself in XGIMI community: Here we have everyone with the same interests, create a topic if you have something to share or ask, then maybe you would know how xgimi can color your life.

We created this community to offer better using and service experience and help us to get closer to make a perfect product, it's a peaceful place for everyone to communicate. Please:

• Keep here clean: Please use polite and friendly words in your topics or posts, no personal attacks or threads, no hate languages regarding religions, gender, race or political issues.
• Earn your reputation: Please do not post any useless/spamming topics, ADs, sales info., irrelevant links or other inappropriate pictures/names.
• Be nice to everyone: We may have some projector experts, or newbies here, please treat everyone like your own families and be patient/helpful/understanding

At last, when you see this, we are on the same boat, we are really grateful for your enduring support and understanding on this long way, thank you for be a part of xgimi family. Cheers~

Happy to update that new firmware for Mogo pro& Halo has been released on 10th. April
Update features:

1. Add the Customer Care+ UI to provide the XGIMI service contact.
2. Add multi-language support for Projector Setup&File Manager.
3. Add the clean-up function for background Apps.
4. Add two customize modes for Brightness Setup
5. Add cursor function for the Netflix in XTV manager?
6. Some bug fixes

New Firmware for Mogo would be released in a few days.

@abaresaru we just released the new firmware for Mogo pro & Halo, tried with the cursor function?

Find the best box for your baby Mogo & Mogo pro!
Click here for video

@JasonJason Not yet, the new firmware would be released later April, please be patient.

@JasonJason Yes, but mogo pro does support HDR decode, we've got some feedback about the dark images for HDR videos, and our tech team is checking with Disney+ side. Shall optimize it in the future update, please be patient.

@mr_t4278 Sorry to say the CEC function is not supported yet. XGIMI remote is quite easy to use and small to carry. I would absolutely forward these requests to our tech team and optimize our projectors in the furtuer products. Please stay tuned.

@fabioluigi Hi dear, thanks for your support.

For the stripes issue, it might be the chip issue, you can contact the service team o amazon for warranty process. May I ask when did you purchase it？

Wonderful images. Thanks for sharing.
Please let us know if you need any help. Have a nice day.

@PW Hi dear, Yes you can do it. Halo needs 19V 4.72A to be powered on. If the power bank can output enough voltage & Current, then you can use it to charge Halo. Have a nice day~

Hi dear, Happy new year.

Sorry for the delayed reply. H2 optical engine has 30000-hour using life, would suggest you to use it about 8 hours a day, but it depends on your using habit.
For the precautions, please don't block the wind outlet while using it, projector needs a good environment to cool down the system. You can find more tips at the warranty card, please check. Thanks again for your support. Let me know if you need any help.

@BP please be patient, guys, the new firmware would be released at the end of this month.

Hi dear, good day~

Got your email to service@xgimi.com as well. Please check.

@ruleitor Hi sorry for the late reply.

Please email to service@xgimi.com together with the S/N of your H1, I'll check it for you, please don't worry.

@maxmelb Hi Max,

Sorry for the late reply.

We won't have H3 global version anymore, but there would be another brand new model in the first half of next year, please stay tuned.

Superb huh~