Intermittent connection
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My MoGo Pro/Xplay is connected to a 2.4/5Ghz combined frequency WiFi 6 connection. It loses connection every 5 -10 minutes. It works after I toggle WiFI off & on. But isn't this ridiculous that a nicely built $550+ projector has a Beta software that has been commercially released!? Not to mention the lack of Bluetooth audio out from the get-go...Please look into this.
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@zhimingmo
Hi dear, sorry for the inconvenience.
XGIMI tech team is working on Bluetooth out function. For now, we got the positive feedback that it could be updated via software and would update to all customers soon. We would have a beta test this week:)For the WiFi issue, we haven't got any feedback for that.
Could you please restart your router and check if MoGo pro is on the blacklist of your router?
Please also open the hot spot of your phone, then connect your MoGo pro with the phone's hot spot.
Your feedback would be taken seriously by XGIMi team, please don't worry:)
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@chloe-zhao i am facing the same issue with Mogo Pro too. It loses connection intermittently and i have to turn off and on the WiFi option on Mogo Pro.
I tried both 2.4 and 5Ghz band but it is the same. Please look into the WiFi connection issue. Tks. It is hard to recommend this projector if it loses connection most of the time.
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@BP
Hi Dear, I'll confirm with XGIMI tech team and back to you here:)
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@chloe-zhao Hi, is there any update to the wireless network issue?
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@zhimingmo hi, is your issue resolved?
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@BP Not yet. Kind of hoping that they can roll out a firmware update correcting this and bluetooth out. You?
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@zhimingmo not yet. Still waiting for some firmware update from them. And no response update from XGIMI as well.
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@BP please be patient, guys, the new firmware would be released at the end of this month.
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@Ari ok, will check back in 5 business days, 12/27. It's the Christmas break here in the States anyways. Hope we will get a christmas/new years present. Thanks!
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@zhimingmo Hi dear, good ay. Happy holidays then. And you do get the Christmas gift, new firmware for Mogo pro has been released on 21st Dec. please check when you are back. Enjoy~
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@Ari hi, downloaded the new firmware. It has got Bluetooth out now but the fix for the network issue is not in this firmware update. Is it going to be in the next update?
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@BP yes, sure there would be continuously support for it. And for the wifi issue, may I ask have you tried with other wifi signals? Also, please check the setup of your router as well.
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@Ari In my case, my router is NETGEAR - Nighthawk AX8 8-Stream AX6000 Wifi 6. I don't believe it's a signal issue as my signal is literally off the roof.
My guess is that it is because of the Wifi N/AC 2.4/5GHz dual-band being combined under one SSID. Is there any way that Mogo Pro can automatically switch to the most reliable frequency/channel?
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@Ari The Bluetooth out function is working like a champ. Thanks and happy holidays!
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@zhimingmo Superb~ Happy Holidays~
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@zhimingmo but some router would have the related limits. Please check.
Also, device won't switch the internet without the signal from you, just like you phone.
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@zhimingmo said in Intermittent connection:
2.4/5GHz
i buyed my mogo pro in june, the first thing that i have done was update the firmware
i have the same issues, my mogo pro loses the wifi connection but i have check mogo's network settings and it is connected, also i check my router app i see that my mogo is connected and with traffic.
but the apps like youtube, prime video and others show me that they cant connect to network.
then i turn off mogo's wifi and turn on again and the app is working again, its very troublesome
my network is similar to the @zhimingmo network, i use tplink deco e3 2 pack that create a 2.4/5GHz dual band network in one ssid
i have updated the firmware yesterday (i received a notification with new version) with the expectation that the issue was resolved, but this persist yet
@zhimingmo @BP have you solved your issues with the wifi?
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@alverick yes, the latest firmware version resolved the intermittent connection issue.
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Bought Mogo Pro couple days ago. Installed all updates. And have same internet issue.
It loosing connect randomly sometimes in 5 min after start, sometimes in 1 hour.
It is so annoying. Yesterday I was watching YouTube for 2h and it lost internet connection 3 times.
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@zhimingmo any updates?
Overall, I am satisfied with the projector. But this issue turns the whole experience into negative.
For one movie, I need to restart wi-fi 2-3 times.Please tell your developers about this option:
If you can't find a way how to fix that - as a workaround you can perform auto reconnect whenever internet is lost.
Since all streaming video services have caching, the user doesn't realize that there was something wrong with the connection.
