Amazon Prime sound issues

[Shakerag65]

Hello,

I have severe sound issues when playing any videos on Amazon Prime - a delay of around a second. Is there a known fix for this? I've tried downloading the videos then streaming them direct from phone, so wifi can't be the issue. Also, iPlayer and Disney Plus stream with no sound issues.

I need to use the side projection mode to fit the space, so it turning it off is not an option for me. If this is the only fix I'll need to return the unit and try a different projector.

Please let me know if you can.

Thanks!

jon x

[Ari]

@Shakerag65 Hi Jon,

Good day, sorry for the late reply, please email to service@xgimi.com attaching the S/N of your projector, I'll check it at the earliest.