H1 Delayed Audio on Netflix

[Jason]

Hello,

Is anyone else experiencing issues with delayed audio on Netflix? Also, when you pause the video it goes to black and rewinding back 30s will it start to sync the audio and picture together.

Thank you in advance.

[Ari]

@Jason Hi Jason, good day.

Sorry for the delayed reply. Could you please attach the video of Netflix issue via email--service@xgimi.com?

I would check it for you.

[Damian]

@Ari Occasionally the same problem occurs on Halo model in HDMI mode. Exiting to main menu and back to HDMI mode resolves the issue.

[Ari]

@Damian Hi, thanks for your support.

And have you tried the factory reset? For further checking, please email me to service@xgimi.com attaching the related video, I would check it as soon as possible. Thanks for your cooperation.

[Damian]

@Ari As I wrote, it happens very rarely. I'll capture it if I grab it. The delay is small, about 200-300 ms, but visible. Only on HDMI input and disappears according to method I mentioned above.