Problem with Firmware CC Aurora
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@SW Hi， good day.
Seems you are using the Chinese version, so the global version of firmware won't work on your projector and lead to some system issue instead, could you please check with our Chinese service team: https://www.xgimi.com/cn/service.html
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I can't understand that nothing happens and we are not helped that our devices work as they were bought and advertised by them.
It can't be that you don't even keep us up to date on fixing the errors.
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My Cc Aurora projector spontaneously shuts off after 10-60 seconds and sometimes does not power on when on battery power; battery indicator says fully charged. Any tips? Can I update the firmware? Serial #2AFENG03V
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@njorgen serial number is actually EE46J974DRSC
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@njorgen Hi dear，sorry to hear that.
Does it overheat? If it's a hardware issue, then can't be fixed via firmware update.
Any error reprot before the auto-off?
Please email to service@xgimi.com for more details.
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@Ari there is no error report and no overheating. Interestingly enough sometimes the projector will still last 3 hours on battery power before shutting off but the battery icon always says full. Seems like there is a problem with either the firmware or hardware. Would it be possible to get the latest firmware for this device?
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@njorgen Ok, please tell me the email address, I'll send the firmware to check.
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@Ari i need help!!! this product is not xgimi official international version product.. this keeps popping after an update... and i have not been able to revert to the previous firmware. please help!... S/N is CCN3K684DXWY.
DO I NEED A NEW FIRMWARE, IF YES HOW DO I UPDATE BECAUSE AFTER UPDATING TO THIS GLOBAL VERSION THE THE SYSTEM UPDATE SEEMS NOT TO BE FUNCTIONAL. PLEASE HELP!!.. MY EMAIL IS SPECIALLY4GLORYNPRAISE@YAHOO.COM
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Checking, please check your email.
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@Ari Hi,
Can you please share latest firmware for my CC Aurora.
S/N: WDSCHB3C5RWQ
email: raviteju341@gmail.com
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@raviteju341 said in Problem with Firmware CC Aurora:
WDSCHB3C5RWQ
Hi, good day. The latest firmware for CC is V1.2.0, any issues with the current firmware?
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@Ari Youtube is not working from the past few days and frequent heating issue is observed.
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@raviteju341 please try the smart youtube tv from aptiode.
For the overheat issue, did you see the overheat error? And does it auto-off?
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Hi, here is the problem with the projector, what to do with the flash drive is not flashed!(https://drive.google.com/file/d/1nj-GbpjDKnKDnYbGC-HB8gztuWPhV0sG/view?usp=sharing)
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@maximus068
Thanks for the link but i didnt found answer..
I have cc aurora dark knight in my possession, I tried to charge battery over the night, but indicator on the screen showing that battery still charging, even charger was plugged off.Battery life during watching max 30 min. I got an answer from service center - that probably problem in power controller and there is no possibility for 18650 batterys repacking. Even after battery repacking service center doesnt have software for controller reprogramming.
Does any body has any suggestion or solution?
Thanks in advance
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@Ari could you send me also the file to update my cc aurora? I can not update the firmware, also its not possible to use the default youtube etc as i bought it. Version now is 1.2.0
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@Jamesnl Hi,
The latest version for CC is V1.2.0, if you mean the youtube issue, please try the " smart youtube tv" in Aptoide.
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Hi @Ari, I tried to upgrade the firmware of my CC Aurora from Chinese to English. When It is on, a message displays "this product is not xgimi official international version product.. this keeps popping after an update..." and i have not been able to revert to the previous firmware. please help!
Can you send me a solution at Souri.so@me.comThanks a lot!
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@souris10 Hi dear customer,
Thanks for your support. Normally, we offer two versions for XGIMI projectors: Chinese vesion for Chinese customers, and Global version for customers from overseas.
The two versions have the same outlook, but they are different from inside. Please don't switch between different versions to avoid the system crash. Have you checked with the original reseller?
