administrators

@Sergey Hi Sergey, good day.
Could you please try to connect the hotspot of your phone?

@nocomments Hi dear, thanks for your support, but Banggood is not our authorized reseller, we don't sell Chinese version abroad as it can't be used there. And really sorry to say you can't use Google play store.

@nik Hi Nik, the latest firmware for your CC is V1.2.0
V1.2.3 is for other version of CC projector, which is not compatible with your projector.

@Q630 Hi dear, sorry for the inconvenience caused, please contact us via email: service@xgimi.com
I'll check the further details.

@fabioluigi Yes, please contact us via service@xgimi.com
We would follow up the warranty process.

@fabioluigi Hi dear, thanks for your support.

For the stripes issue, it might be the chip issue, you can contact the service team o amazon for warranty process. May I ask when did you purchase it？

@Will57 Hi will, please contact me via email: service@xgimi.com

Attach with the S/N, I would check it for you.

@Q630 yes, I know that. then it's chromecast. May I ask which app do you want to use for video casting? Like prime video, disney+ or ?

@Q630 Halo supports DNLA function as well. And do you have any issue while casting via DLNA?

@Will57 Hi Will, good day.

Sorry for the inconvenience caused. So your H1 remote won't work right? Please use a needle to reset the remote, there is a small hole at the bottom of remote. If it doesn't work , you might need a new remote.

BTW, please try xgimi assistant app on your phone, and use your phone as a remote to control the projector.