administrators

@WareWolf Hi, good day.
Could you please tell me the S/N? So you've contacted us already?
Where did you purchase it from, btw?

@KVN Hi, good day, sorry for the late reply.

Have you updated the Youtube app? Please try the factory reset if you updated it.
Also, the latest firmware for H2 is V1.3.15
Welcome to H2 group for the latest firmware

Merry Christmas

@assasselo Hi Assasselo, good day, sorry for the late reply. I've replied to your email & Facebook messages, please check.

Merry Christmas~

@manu Good day. Sorry for the late reply.
We can't control which apps will be apply to google play store, but if google will put the tv version of Apple TV app in play store, we shall try our test to optimize it for a better using experience.
Also, welcome to our Facebook group for more daily discussion.

Merry Christmas

@Sergey Hi, good day, sorry for the late reply.

Which app do you mean exactly？ We don't suggest customers to save too many files on the projector, please try USB disk.
For more details, please email to service@xgmi.com, we shall check your email at the earliest.
Merry Christmas~

@optzeci-gmail-com Hi, sorry for the late reply.
Yes I did, the new firmware waw scheduled to be released around Christmas, but something happened during the verification process, it might be delayed to 8th. Jan. please be patient.
Welcome to the Facebook for the latest news. https://www.facebook.com/groups/429334661330396

@Shakerag65 Hi，

Good day, thanks for your support.
We'll release a new firmware before Christmas to optimize the performance of apps such as Prime video, Disney+... please check it then.

@Shakerag65 Hi Jon,

Good day, sorry for the late reply, please email to service@xgimi.com attaching the S/N of your projector, I'll check it at the earliest.

@ericmoolin Hi good day.
We did get similar feedback from other customers as well, the audio lag when play videos via installed apps like prime video or disney+. It might be caused from the decode error. We shall fix it in the next firmware update which will be released before Christmas. Please be patient.

@Luciano Hi,

Good day, thanks for your enduring support.

H2 is a great projector, we do have many happy customers who likes the hardware support of H2 so much.

For H3, normally, we offer two versions for XGIMI projectors: Chinese vesion for Chinese customers, and Global version for customers from overseas. But it's not for all models. H3 was manufactured as the Chinese version only. Based on the info., we won't release the global version of H3, but a newer model would be released next March, please stay tuned.

Do you know our new product Halo & Mogo series?
H2 & the Mogo series & Halo are on sale for Black Friday offer, welcome to check our official website for more details.
https://www.xgimi.com/us/home