<![CDATA[H1 Randomly turns the image off]]>I am having a strange problem with my H1. Since a few days the image suddenly stop projecting. I mean, I am watching a film and spontaneanly the image dissapears but the sound and the projector is still working. Like if I was using the available option to turn only the image off. Then I have to turn the projector off and restart again. Sometimes this operation fix it but sometimes I have to turn it on several times.

Yesterday I have reseted by factory. Everything went ok but when I was setting the projector all went blank again. Finally I was able to do it and it was properly working for almost 4 hours. Eveything is a little strange. This is happening since a week ago. Randomly, sometimes just after turn it on others after a few minutes.

I don't think is gonna be the temperature because it is cool, 48 º Celsius and I dind’t receive any temperature message. All is a little strange because even when the image dissapear I can hear the movies or go throw menus... Any ideas what the problem is or any way to solve it?.

Thanks.

]]>https://community.xgimi.com/topic/498/h1-randomly-turns-the-image-offRSS for NodeMon, 09 Mar 2026 18:50:30 GMTMon, 17 Aug 2020 11:06:29 GMT60<![CDATA[Reply to H1 Randomly turns the image off on Mon, 17 Aug 2020 11:06:29 GMT]]>I am having a strange problem with my H1. Since a few days the image suddenly stop projecting. I mean, I am watching a film and spontaneanly the image dissapears but the sound and the projector is still working. Like if I was using the available option to turn only the image off. Then I have to turn the projector off and restart again. Sometimes this operation fix it but sometimes I have to turn it on several times.

Yesterday I have reseted by factory. Everything went ok but when I was setting the projector all went blank again. Finally I was able to do it and it was properly working for almost 4 hours. Eveything is a little strange. This is happening since a week ago. Randomly, sometimes just after turn it on others after a few minutes.

I don't think is gonna be the temperature because it is cool, 48 º Celsius and I dind’t receive any temperature message. All is a little strange because even when the image dissapear I can hear the movies or go throw menus... Any ideas what the problem is or any way to solve it?.

Thanks.

]]>https://community.xgimi.com/post/1450https://community.xgimi.com/post/1450Mon, 17 Aug 2020 11:06:29 GMT<![CDATA[Reply to H1 Randomly turns the image off on Tue, 18 Aug 2020 03:43:30 GMT]]>@ruleitor Hi sorry for the late reply.

Please email to service@xgimi.com together with the S/N of your H1, I'll check it for you, please don't worry. 🙂

]]>https://community.xgimi.com/post/1465https://community.xgimi.com/post/1465Tue, 18 Aug 2020 03:43:30 GMT<![CDATA[Reply to H1 Randomly turns the image off on Tue, 18 Aug 2020 16:24:11 GMT]]>@Ari I have just send you an email with the required information.
Thanks!!!

]]>https://community.xgimi.com/post/1470https://community.xgimi.com/post/1470Tue, 18 Aug 2020 16:24:11 GMT<![CDATA[Reply to H1 Randomly turns the image off on Thu, 29 Jul 2021 15:34:43 GMT]]>@ruleitor - I am facing the same issue. What was the fix ? Could you please share the procedure ?

]]>https://community.xgimi.com/post/1925https://community.xgimi.com/post/1925Thu, 29 Jul 2021 15:34:43 GMT