YouTube issue

Reply to YouTube issue on Sun, 26 Jan 2020 20:54:21 GMT

D00M — Sun, 26 Jan 2020 20:54:21 GMT

Just purchased a few days ago Z6 Global version and it has
YouTube play issue. Before update it was not able to even log in. After update I logged in but still YouTube plays only a couple seconds of video and stops. What is the solution? Thanks.

Reply to YouTube issue on Mon, 27 Jan 2020 14:15:12 GMT

Ari — Mon, 27 Jan 2020 14:15:12 GMT

@D00M Hi dear good day.
By update, you mean you've updated the youtube on Z6? Please don't update the build-in app, cause the original app has passed the compatibility test, or you might be able to use it. Now please restore the factory mode to try again.

Reply to YouTube issue on Mon, 27 Jan 2020 15:39:39 GMT

D00M — Mon, 27 Jan 2020 15:39:39 GMT

@Ari thank you for prompt reply. I did both the app and the system update. Okay, I will try to restore factory settings. But I think people who make firmware must to exclude all incompatible apps from listing or make the firmware or a hardware compatible with them to prevent confuses. BTW as I remember, I was not able to login to YouTube only after update. It was just didn't react when prompted to log in. Will see.

Reply to YouTube issue on Tue, 28 Jan 2020 09:44:05 GMT

Ari — Tue, 28 Jan 2020 09:44:05 GMT

@D00M that's true, but we would optimize one version for each firmware update. And please let me know the results. Have a nice day.

Reply to YouTube issue on Wed, 29 Jan 2020 07:39:22 GMT

D00M — Wed, 29 Jan 2020 07:39:22 GMT

@Ari thanks. It worked. I didn't factory reset. I left last firmware but erased all data. After started YouTube was able to sign in and now it works. This is I think not a new version it doesn't play video in music preview. But I need just to show me the video. And it does. Thank you again.